Frequently Asked Questions

Absolutely - your keepsake is made exclusively from the sample you provide. No blends or substitutes, ever.

Yes! Blending hair from multiple horses can create beautiful, multi-toned braids or tassels that tell your unique story.

Always. Any unused hair or fur will be returned to you with your finished keepsake, unless you ask me not to.

Every keepsake is individually handcrafted from the hair or fur you send. Because hair is a natural material, there may be subtle variations in colour, thickness, or braid texture. These differences are part of what make your keepsake truly unique - no two pieces will ever be the same.

Yes- I ship worldwide. Please note that customs duties may apply in your country.

Please send your hair or fur sample within 5 days of placing your order. This helps me create your keepsake within the standard 10-14 day crafting time and ensures your payment can be processed smoothly.

Tail Hair (Horse or Pony): At least 43 cm (17") - enough to wrap around your wrist twice and about as thick as your thumb - for all braided items (bracelets, necklaces, keychains).

Tail Hair (Donkey): Naturally shorter, finer, and less abundant than horse hair - not suitable for braided keepsakes, but perfect for a tail hair tassel. Please send as much as you can spare.

Mane or Forelock Hair: Ideal for tassels when tail hair is limited - send as much as possible.

Tassels: Ideally, send the same amount as for a bracelet. Standard length is 14 cm (subject to hair length supplied), but can be trimmed once returned. If your hair is shorter or finer, I'll still use every strand - nothing is wasted.

I've crafted keepsakes with just a single strand, but typically around a teaspoon's worth gives the best results. Only a small pinch is needed for resin keepsakes - and pale or very light hairs may appear slightly translucent once set in resin. This is a natural effect that gives a soft, delicate finish.

Yes - I wash and prepare all horse/donkey hair upon arrival. (Note: I do not wash pet hair.)

Of course - you're welcome to drop off your hair or fur in person. Just get in touch to arrange. Location is Bury, Manchester.

I recommend sending your sample in a sealed bag using a padded envelope via a tracked service and keeping a small portion back. While losses are rare, this ensures you have a backup if needed.

My standard turnaround is 10-14 working days from when I receive your sample. If you need your keepsake sooner, please let me know and I'll do my best to help.

Let me know your deadline when you order, and I'll confirm whether I can meet it. I'll always do my best to accommodate urgent requests.

No worries at all, I completely understand that plans can change. Your card details are securely captured at checkout, but you won't be charged until your keepsake is complete and ready to return home. If you've changed your mind before sending in your hair sample, simply get in touch and I'll cancel your order with no charge. If your sample has already arrived, just message me as soon as possible so we can discuss next steps.

Your keepsake is deeply personal, and I want you to feel completely happy with it. If something isn't quite right, please get in touch within 7 days of receiving your order and I'll do everything I can to make it right - whether that's a small adjustment, repair, or a full remake (where possible).

Please note: Each keepsake is permanently crafted with soldered sterling silver joins, meaning once the piece is complete, it can't be taken apart or reworked. If you're unhappy and we decide a remake is the best option, I can start again only if there's enough hair or fur remaining. Unfortunately, I can't reuse material from a finished piece.

Yes - if your jewellery needs repair or you'd like adjustments, I'm happy to help. Please get in touch with details and I'll provide pricing and options.

To keep your keepsake looking its best:
• Avoid exposure to water, perfumes, and harsh chemicals
• Gently polish silver parts with a soft cloth
• Store in a dry, shaded place when not worn